Job Description
South Florida Caterpillar dealer seeking a Condition Monitoring Analyst (CMA)
to analyze condition monitoring data (S.O.S., inspections, electronic data, site conditions, equipment history) and provides relevant recommendations for the customer as indicated by the data.
Essential Duties and Responsibilities: Analyze condition monitoring data (e.g., S.O.S, inspections, electronic data of machine maintenance and utilization, site conditions, equipment history). Provide equipment and/or operation recommendation to customer-facing dealer representatives derived from condition monitoring data. Provide emergency recommendations to the customer. Build collaborative relationships with other condition monitoring personnel (e.g. S.O.S. interpreter) and customer-facing dealer representatives (e.g., PSSR, MSR, EMC, ISR). Use software tools (e.g., Microsoft Excel) to analyze condition monitoring data. Use the dealer’s business system to extract customer and equipment history. Provide information for condition monitoring lead tracking and resolution. Prepare written reports and recommendations as required by the dealership. Communicate verbal recommendations as required by the dealership. Include (other duties may be assigned).
College or technical degree preferred. Must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Technical English language skills required. Ability to calculate figures and amounts such as averages, percentages, geometry, and statistical tools. Ability to understand the basic dynamics of equipment operation and design. Computer skills needed in Microsoft Excel, Outlook, Dealer CRM, and Dealer Business System.
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